How To Apply at Singapore Call Centers

This is the step-by-step procedure including some tips on what you need, what to expect, the pros and cons of applying/working at Singapore call centers.

The Best and Worst Call Centers In the Philippines

Find out which call centers rank best and worst based on employee feedback from the most active call center forum in the Philippines.

Call Center Interview Questions

Coming prepared on a call center interview requires research, personal assessment and emotional readiness.

Call Center Agent Salary Survey

Based on personal observations, call center salaries have been skyrocketing in the Philippines. Fueled by competition amongst call center

Firstsource BPO - North Cybergate Alabang

For those of you frequenting the Alabang area. Ever wonder why so much construction going on?

ACCAP meets Mar Roxas and the Liberal Party

Hi Peeps! Here's a new update on the developments for our Association of Call Center & BPO Agents of the Philippines Partylist. Two days ago, ACCAP spokespersons Kevin Carreon and Marge Caparas had a rare opportunity to meet Mar Roxas and the Liberal Party to discuss current issues affecting the lives of 500,000 BPO agents all over the Philippines. For those who do not know, the next most likely Vice-President of the Philippines has the closest affinity to the call center industry among our incumbent legislators. He has been tagged as the "father of the outsourcing industry" in past few years due to his participation in the growth of the industry in the past decade.

Mar RoxasIn the pictures below, Kevin had the unique opportunity to speak to the Liberal party officials present and present our call center agents cause and aspirations to the most likely ruling party for the next 4 years. In the pictures also present were Marge Caparas co-spokesperson of Kevin, Mar Roxas, Jim Paredes head of the Pinoy Power Coalition and Bam Aquino leader of the NoyPower movement.

ACCAP Mar Roxas
Jim Paredes, Marge Caparas, Mar Roxas and Kevin Carreon
Kevin Carreon ACCAP and Liberty Party of the Philippines
Kevin Carreon speaks and Mar Roxas listens
Kevin Carreon, Marge Caparas, ACCAP and Liberty Party of the Philippines
Kevin Carreon, Bam Aquino and Marge Caparas

Please join us in supporting all of our call center agents and BPO employees cause to uplift each other lives through our own Partylist in Congress! Support ACCAP through Facebook and spread the word that we have our own Partylist next elections!

The Korean "English Call Center" Invasion

I don't know if the post title is even appropriate for the dozens of these recently popular English learning companies that have sprouted like mushrooms. Many are located in Makati, most are now in Ortigas center and some are inconspicuously isolated in locations you'd probably not even guess there would be such businesses like in your next door neighbor's vacant room. It seems these quasi-call centers are really doing good in business terms if not there wouldn't be so many out there and so many online teaching jobs available.

Korean English TeachersIt has become a habit of mine to cruise along jobstreet regularly to find out if there are interesting stuff going on in the job market. The curious thing in this week's job openings is that Online English Teacher/Instructor jobs are posted left and right by several different companies. A brief browse of their company profiles reveal most are Korean-owned and/or has Korean ties in one way or the other. So I wondered what on earth could be the reason why so many Koreans are now so eager to learn the native language of Winston Churchill?

I found the answer in the ever reliable threads of the Pinoy Exchange forums. It turns out Koreans, especially kids in school, are require to pass a certain level of English proficiency in order to continue with higher education. At the same time, many Korean professionals are also now seeing the significance of having an edge of spoken English proficiency in their careers and the job market. It does seem that Koreans in general are not fond of learning English at all. However, it is an educational requirement they cannot opt out of.

How Korean "call centers" and jobs work?

You have to have a certain level of spoken English proficiency to get a job as an English Instructor. Once hired and trained, you are given a certain roster of "online" students in Korean that you have to spend 30 minutes teaching English to over a video chat program such as Yahoo IM or more popularly Skype. You are given certain English training curriculum books to base and guide your students through several days, weeks months of training. Your "online" student has access to the same books you are teaching them. At the end of every training session, you record your students "grade", monitor and report their progress to your management. Schedules are based in Korean time so most "online English teachers" usually start working as early as 5AM in the Philippines and some work early Korean evenings. Full time jobs are available while they also offer part-time work. In some job postings, salary ranges from 14,000 to as high as 30,000. Not bad if you have the patience and understanding to deal with persons who are naturally "under-literate" in English for 30 minute sessions every day. The non-monetary benefits in this type of job are below par compared against your typical call center since most companies like these are small and recently established. Some do offer medical reimbursements but expectations need to be set that these are not big companies able to offer anything else besides above-average salaries. An online English instructor can typically earn at least 500 pesos a day which is desirable enough if we consider the light work load and relatively less-stressed environment.

Home-based English Instructor work

If you have the hardware, software and stable broadband internet connection at home, you may also try and look at the possibility of doing this type of work at home by yourself. Two of the most popular sites were you can do such thing is ontue.com and and homebased-esl-teacher.com. There are other similar sites and the mechanics of how you get students, how you will teach and how you get paid are different. However, it is essentially the same thing you would be doing if you work for any other Korean-owned English teaching office. The pay is the same depending on your capacity to work as many hours teaching online at home, the number of students you can teach at a given day and also how much pay rate you set for yourself.

As with any other job, this isn't for everybody. You have to possess the understanding and patience to work with students of varying degrees of proficiency. However, working as an online English Instructor presents people with good alternative to BPO work. For those who are typically online all the time at home, this should be a good try. For those who would love to get the same "call center pay" while staying at home, this is a great solution. In my honest opinion, the pros outweigh the cons. :)

Happy New Year From Callcenterblogger.com

New Year's here and I expect no less of the same. And yes maybe less for the people who can't rid of the old habit of blasting away their hard-earned money into gun-powder smoke and maybe lose a few fingers in the process. I hope everyone reading this entry still have ten digits to scroll the mouse and type on the keyboard.

What to expect in 2010?

Happy New YearThis is election year so expect more than a handful of politicians appealing to your interests. Be wary and choose who you think the country would need this time. In the past we've had a lawyer, a plain housewife, a military man, an actor, an economist and no one of them made any tangible difference that can really be felt by the masses to uplift their lives. In my honest opinion, I think its about time we give a chance to somebody who has really been a walking success story and uplifted himself from the clutches of poverty to become one of the richest man alive in the country today. If this person had the smarts to become a self-made billionaire with his own two hands, then maybe he can use the same to uplift lives. In choosing the next leader, do not be held back by your own political affiliations or inclinations, be smart and choose the person who you really think has proven himself and who you think the country would need in our current situation.

Another banner year  for the outsourcing industry

2010 should be a better year for everyone in the outsourcing industry. 2008 and 2009 were marred by economic uncertainties outside the country. However, in 2010 we should start seeing things pick up better. Expect growth in the call center industry still especially for those who have established recently such as WNS and Wipro. Additionally, we can also expect entries of "small players" in the industry who would cater to "micro-outsourcing" needs of SME abroad. We have already seen some in the country and we can expect a lot more of them in the future.

Ramp-ups in the first quarter of 2010

The resignees of 2009 are in luck because many outsourcing companies are in the hunt for new staff to fill in their need for manpower for this year 2010. Good indicators have been showing up and outsourcing companies have taken queue of this and have started hiring again since mid-December of last year.

The Year of the Golden Tiger

If anything else, 2010's title seems very promising for all of us. Personally, I expect growth in more ways than one. I wish everyone reading this blog a healthy and prosperous new year ahead! The way it turns out will always be in your hands. :)

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