Since I'm highlighting the entry of 2 major outsourcing companies to the Philippines. I figured I ought to give my readers a brief back ground on one of them. I'll skip the technicalities and focus on what the company does and a background on their financial standing. Let's start with the Indian BPO company FirstSource. It is currently the third largest BPO company in India and provides customer management solutions through a combination of BPO, call center and transaction processing capabilities. It's Management Team is composed of Top Level Specialists from diverse industries it serves. It has garnered several recognitions for the past couple of years from a few business industry authorities such as BusinessWeek and Gartner. FirstSource is very process oriented as it has secured ISO 20000 (IT service management) and ISO 27001 ( Information security management). In addition to these, it has won an award for global Six Sigma excellence for 2007. They provided back-office solutions for several major companies in America. 50% of their business comes from U.S. companies such as Capital One, HSBC, Citi, Lloyds TSB and Wachovia. Three of the top five banks in the US and two of the top five banks in the UK are Firstsource clients. They also have their hand in telecoms/media and health care which comprise the rest of their business spread all over the world. Geographical revenue sources are almost divided equally between the U.S. and U.K. with a small percentage coming from India and the rest of the world.
With this company background out of the way, let me give me a snapshot of their financial standing as it is important for the job seekers to find out how stable and lucrative this company is. FirstSource is doing an admirably strong showing financially for the past couple of years. Last year, their profit after tax grew by 61% compared to the year before that. Considering, Firstsource started only in 2002, the company is showing strong growth backed-up with their ability to leverage their business processes.
In summary, in a callcenter manager's standpoint, The Firstsource entry into the Philippines presents a lot of great growth opportunities for all levels of employees who are interested in joining!
More to come on FirstSource.
CallCenterVet
1 comments here!:
hi, i would like to know more about firstsource such as, where in the philippines are they located and what their contact numbers are. thank you.
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