Call Center Job Interview Questions and Answers

7/09/2007  Call Center Blogger  11 comments


Here's a post I encourage people to shoot me a question! I will answer as fast as I can get online! If not check back in this blog the next day.

Anything regarding call center interviews. Go ahead! Who's first?

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11 comments here!:

Lets just say there is a team lead that has been through 4 companies, one question that will always pop up is why he left those companies, do you give a straightforward answer ? What if one reason you left your most recent company was due to ethical reasons (you didnt like how they ran the business) without really expuonding on it and putting the company in a bad light? thanks

how will you answer this question

1)Why do you leave ur last job?
coz i was a in cc b4 but still on training unluckily i didn't passed the training.Now i'm applying 4 a csr again. Is it okay to say that i didn't passed the training in my last company or how can i say it in a better way

how will you answer this question

1)Why do you leave ur last job?
coz i was a in cc b4 but still on training unluckily i didn't passed the training.Now i'm applying 4 a csr again. Is it okay to say that i didn't passed the training in my last company or how can i say it in a better way

what if they asked me about my pending applications? Do i need to tell them that I have a pending application? Or granting that i accidentally told them, could it affect my chance of getting hired??

Thank you all for posting great comments! And challenging indeed. I have to say I can relate to these as I have move to a couple of different callcenter myself. It is true that you get asked these questions as I have been asked the same myself during initial interviews. 2 things you need to remember on these situations. Number 1, refrain from blaming the callcenter you came from. Any personal reason you might've had that you think made you leave is NOT relevant and can even damage your chances. It's normal instinct for persons to look at what other did for them. My advice to you is to look inside... too cliche? I know. But it does work! You need to learn to take control of the interview. If you want to be honest, go ahead and take the initiative of explaining your professional background. After explaining each work/company you worked for, immediately follow it up on why you left. Do this on every hop you made. This liberates the conversation on the interviewer dwelling on each step. If you want to be honest, think about other positive reasons why you want to move to a different company. For example, your level of responsibilities has increased therefore you need to find a way to support those needs by finding a better source of income. Be positively creative on your approach. If you have to tell an excuse, make sure it is something positive reflecting on you and not negative by blaming the old callcenter system you had or how bad your boss was or even diffeence in principles. Think of a reason that portrays you seek to improve yourself better and you offer vast and versatile experience & knowledge of callcenter operations since you have been in different callcenter s already.

Hope this helps!

To daryl,
With or current callcenter culture these days, people who didn't pass the training would really have a hard time getting re-employed somewhere else. And this is MAJOR PREJUDICE if you ask me. It's really something bad that HR will not consider you if you include a failed training experience but with the status quo right now, I think it would be best to leave that out of your resume. Better to appear a fresh applicant rather than somebody who failed training. Not my personal opinion but that's how most HR people feel in this situation. But cheer up, if you landed a call center job before when you had no callcenter experience, I'm pretty sure you will land another callcenter job soon. I'm pretty sure you can now do better in the interview too because you have "experience". You learned from the previous training... right? Godspeed!

For the anonymous comment:
"what if they asked me about my pending applications? Do i need to tell them that I have a pending application? Or granting that i accidentally told them, could it affect my chance of getting hired??"

Your chances of getting hired will depend on how well you performed in the actual interview NOT you told them you have pending applications. I have posted an answer to this on my old thread in Pinoy exchange. But just to add on it, you may tell the interviewer that in case they consider you for the job you will prioritize your application with them because of a certain reason. That certain reason I'll leave up to you. Be creative! Maybe you can say you feel that their comapny presents better opportunities, or maybe you live nearer to their callcenter compared to the others... It's all up to you. Cheers!

Callcentervet,

Some questions po:

I'm a UP college student with 3 units left (thesis) prior to graduation. For some reason (which I would no longer expound), I've decided to leave the university and pursue a professional career in the BPO industry. I've tried applying to some pretty well known BPO companies.

What I noticed is, I make a lousy introduction of myself since my initial statements almost always include my status as an undergrad with a thesis remaining, and apparently, that doesn't sound good to the interviewers.

I get the idea. They don't want the nature of the work jeopardized by hiring a student that might take the work for granted because of his thesis priorities.

If you're in my position, what suggestions would you give with regard to what I'll say in convincing these people that I'm not going to prioritize my academics?

Second question: I know for a fact that call centers are looking for a certain type of individual, depending on the positions that they're looking for. That's what these psycho tests are for, right? Most companies will have the applicants answer some psycho tests.

The only test that I know that are quite used commonly is the Myers -Brigs typology test. I often end up as an ENTJ.

In the entry level position, where is the ENTJ/INTJ best suited?

I hardly know the varieties of work that the agents are working in (except for the commonly used words, "inbound" and "outbound"). If you wouldn't mind, could you please elaborate the types of work/positions within these two divisions? I just don't want to look like someone who randomly applies for any position at any call center.

-Guile of PEX

Sorry for the late reply Guile...

Your ENTJ classification on the myers-brigs says your personality is very interesting. Looks like you are born to lead. But mind you, everybody starts from the bottom ( except for the company owners ofcourse ). My piece of advice "To be a good commander, one has to be an excellent soldier". Learn to follow first, later on people will follow you.

If you want to find out more about your ENTJ, read this:

http://www.personalitypage.com/ENTJ.html

hi, any chance you know of any other openings for team lead? any tips for someone who has 4 years supervisory experience but is out of work for four months already?

- japz77

I would like to ask if having a defaulted credit card can affect a person's chances in having a bpo job even though it's a back office support position??

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