It is hard to find more information regarding this Verizon deal so i took the opportunity to interview my neighbor who is part of the pioneer batch of this callcenter. Verizon is currently hiring for their 2 batch of TSR's that will start training first week of August. Next week will be an opportune time to walk-in and apply to Verizon located in the FirstSource building because it will be the pool of trainees that will start August. The first batch numbered over 100. The second batch will probably be the same. Agents from Advanced Contact Solutions Verizon DSL and Teletech Verizon DSL will have a great advantage getting hired. My neighbor is part of the chat account. Unlike the accounts in ACS where they deal with customers on the phone and Teletech where they are in charge of the dispatch, the first account only deals with on-site technicians while they troubleshoot internet connections at the customer's home.
The application process starts when you walk-in and usually would take about a week to get done. For former and current Verizon DSL agents from other call centers are offered premium. While the benefits, my neighbor says are outstanding. It is competitive which includes transportation allowance, food allowance, 15% night differential and more.
Only positions for TSR's are open at the moment because Verizon has brought expats here to lead the pioneer teams for the transition. With this set-up, I believe they will be drawing future team managers and operations managers from the agents.
Calling ACS and Teletech Verizon agents! What are you waiting for?!?
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hi, was a tsr at acs. hope you could help me, please email me the details as to how i could get in touch with the hr of verizon in alabang. thanks so much.
Hi. Please email me the complete address of Verizon Alabang. I would like to walk-in and apply. Over 3 years experience here with Technical Support. Please email me at strategizeandfocus@yahoo.com. Thanks.
Hi, you know what, I came from Teleperformance Philippines and I am proud to say that I am one of the pioneer agents of Verizon DSL. Our center is the pioneer Verizon DSL center in the Philippines and we are trained by the Veteran Verizon trainers from the Verizon DSL's main center which is Teleperformance, Columbus Ohio. I just want to say that we are the best Verizon DSL center in the Philippines and the "others" that you just mentioned were only second bests... Thanks! HEHEHE
And by the way, our center ( VZ - TP Philippines ) boasts being the only center who has the "dispatch team" a special team who is incharge of sending out a technician to a customer's premise.
Incorrect! Teletech was the first here in the phils.. We were the first agents to handle the first vz calls here in the phils.. although I am not working there anymore, I am very proud to be part of the company.
The only reason why I left is when I got an offer from another company that I cannot resist.
FYI.. I was already a Floor Support in Verizon=Teletech (Nova) when a Service Alert came out that contact centers (outsourced) in pasig and makati were about to open.
So please do not brag about something you are not sure of.
You speak like your 101% sure of what you are saying... Say, youre already a floor support... how? have you already handled a PC DSL call? TELEPERFORMANCE is the LARGEST VERIZON CENTER IN THE WORLD (and the largest TP account,next is Sprint - FYI....) and TELETECH LONDON/NOVA? theyre eating dust! ACS? like duh? is it a FLOORWAX FACTORY?! to good to be true!
you guys all sucks!! dont be proud that you work on teleperformance or teletech the company sucks!! and the management arent that supportive!! if you need more information regarding this post go ahead ask rica villar, Erick Ablaza, paolo De guzman for tp verizon..
Hi! Thanks for reading this post. I hope this has enlightened you in someway about the call center industry. I appreciate your gesture of wanting to leave a comment for any purpose. However, if you are leaving a question for me, please click to subscribe to the comments feed here or to my blog feed here so my reply along with all the reader comments can be stored on your browser bookmarks for your easy access.
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9 comments here!:
nice site
goodluck to you and your greener pasteur search.
any IT related vacancy with verizon yet?
hi, was a tsr at acs. hope you could help me, please email me the details as to how i could get in touch with the hr of verizon in alabang. thanks so much.
Hi. Please email me the complete address of Verizon Alabang. I would like to walk-in and apply. Over 3 years experience here with Technical Support. Please email me at strategizeandfocus@yahoo.com. Thanks.
Hi, you know what, I came from Teleperformance Philippines and I am proud to say that I am one of the pioneer agents of Verizon DSL. Our center is the pioneer Verizon DSL center in the Philippines and we are trained by the Veteran Verizon trainers from the Verizon DSL's main center which is Teleperformance, Columbus Ohio. I just want to say that we are the best Verizon DSL center in the Philippines and the "others" that you just mentioned were only second bests... Thanks! HEHEHE
And by the way, our center ( VZ - TP Philippines ) boasts being the only center who has the "dispatch team" a special team who is incharge of sending out a technician to a customer's premise.
Incorrect! Teletech was the first here in the phils.. We were the first agents to handle the first vz calls here in the phils.. although I am not working there anymore, I am very proud to be part of the company.
The only reason why I left is when I got an offer from another company that I cannot resist.
FYI.. I was already a Floor Support in Verizon=Teletech (Nova) when a Service Alert came out that contact centers (outsourced) in pasig and makati were about to open.
So please do not brag about something you are not sure of.
FYI - Teleperformamnce is the FIRST outsourcers of Sprint and Verizon.
You speak like your 101% sure of what you are saying... Say, youre already a floor support... how? have you already handled a PC DSL call? TELEPERFORMANCE is the LARGEST VERIZON CENTER IN THE WORLD (and the largest TP account,next is Sprint - FYI....) and TELETECH LONDON/NOVA? theyre eating dust! ACS? like duh? is it a FLOORWAX FACTORY?! to good to be true!
you guys all sucks!! dont be proud that you work on teleperformance or teletech the company sucks!! and the management arent that supportive!! if you need more information regarding this post go ahead ask rica villar, Erick Ablaza, paolo De guzman for tp verizon..
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Thank you for reading again and I hope you enjoyed this call center blog as much as I enjoyed writing on it. Feel free to contact me at callcentervet@gmail.com. Godspeed.
Reminder: If you leave a comment with an unrelated link or link designed to promote your website, it gets automatically deleted. Don't waste your time.