Call Center Leadership Style

What is your call center leadership style? A "funny" question I almost always get asked when I'm being interviewed. I actually remember somebody posting a comment/question about what career path is best for his "Myers-Briggs-Jung Typology" results. Haha! Don't be scared of the term. It's just a smart term for a career personality test. Click on the link above to find out more about it. This test is a long list of yes or no answerable questions. 72 to be exact! But if you are curious as to what type of leader you are based on the test. It sure is worthwhile with surprisingly interesting results. For aspiring supervisors and managers, this is very helpful. I suggest you go and try it. It would only take you less than 5 minutes to get it done. When you get done, you'll know what to say when you get asked: What is your leadership style?

Click on the links that would take you straight to the "short" test:

Jung Typology Test by Humanmetrics.

Now, since we're talking about call center leadership styles, let me share to you what I found about my results. Click here to see what kind of leader I am. It says I am a RATIONAL-IDEALIST-ARTISAN-GUARDIAN and expalination courtesy of Kiersey. Let me cut an excerpt from his interpretation:

Of the four aspects of strategic analysis and definition, it is marshalling or situational organizing role that reaches the highest development in Fieldmarshals. As this kind of role is practiced some contingency organizing is necessary, so that the second suit of the Fieldmarshal's intellect is devising contingency plans. Structural and functional engineering, though practiced in some degree in the course of organizational operations, tend to be not nearly as well developed and are soon outstripped by the rapidly growing skills in organizing. But it must be said that any kind of strategic exercize tends to bring added strength to engineering as well as organizing skills.

As the organizing capabilities the Fieldmarshal increase so does their desire to let others know about whatever has come of their organizational efforts. So they tend to take up a directive role in their social exchanges. On the other hand they have less and less desire, if they ever had any, to inform others.

Hope this helped you figure out what call center leadership style that's best you use.

These are really cool explanations on how I think I am as a leader. It's about 95% accurate. For all of you who took time and interest in reading this post, go ahead and take the short test. Then comment here with your results and how you feel about them. Now you don't have to worry about how to answer that blunt question: "What type of leader are you"? Here are some famous ENTJ's I know as per their explanations. Notably, most of them are comedians!

Harrison Ford

Steve Martin

Whoopi Goldberg

Al Gore

David Letterman

Jim Carrey

Bill Gates

Franklin Roosevelt

Richard Nixon

Cheers!

Posted in: Call Center Management