This is the next big thing on the Philippine call center scene these days. Negotiations & bidding has been hotly contested for the rights to get the Citigroup BPO account from a previous outsourcer in India. From a group of at least 6 outsourcing bidders, the final contenders remaining are Genpact, FirstSource & 3I. They are all based in India. WNS & Infosys BPO's dropped out of the race figuring the financials are out of their range.
This means there's a great big chance we'll see a Citigroup account in alabang in the next few months or probably early next year.Citigroup is the largest private financial group in terms of assets in the U.S.
Read The News Permalink:
Genpact, 2 others in final lap for Citi BPOThe sale of Citigroup’s captive BPO in the country is a few steps closer to being concluded. The number of potential bidders has come down to three with Genpact, the number one third party BPO in the country, along with PE firm 3I and BPO firm Firstsource Solutions in the final round for Citigroup’s 80% stake in the firm, according to sources close to the deal.
2 comments here!:
CCV, you have to check it out thoroughly on this bit of info because last time I was scouting for a job, Teleperformance has the Citigroup account. I was offered a job there the same time I was offered the Wachovia post and I chose the latter because it is nearer to my home. The person who interviewed me, Tyler Ashley, will be the Project Manager for the account and he told me that it's Citigroup and it would be the first time that they would venture out into outsourcing considering they have it in PBCOM.
Yes I understand that there are other outsourcers for citigroup but if Genpact or FirstSource gets the Citigroup BPO account. They probably will get the bulk of the Citigroup BPO shares. Keep in mind, a big company like citigroup may choose to decentralise their outsourcing & not "keep it all in 1 basket"... just like DELL has their own center here in the Philippines BUT they still outsource some to Etelecare, Clientlogic/Sitel, Teleperformance & others.
If Genpact or Firstsource gets the deal, there's a great chance they mvy choose to bring the BPO here.
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