These days as Outsourcers continue to drive better results while striving hard to drive costs down, they are seeking to find new venues to operate. We are seeing far out countries silently creeping into our sunshine industry. You'd be surprised to find out that some African countries after growing out of economic problems and wars are now beginning to capture some business away from the usual hubs of outsourcing like india and business. They are entering the market the same way the callcenters unofficially started to grow in the Philippines back in 2000. They have set-up their IT & Telco just enough to give India & The Philippines a small run for their money. They are other emerging destinations as well. They are Scotland and some Latin american countries which can easily capture the need for bilinguals in the callcenters serving the U.S.
Here's a list of stories about it that I think are interesting:
Africa beats India on offshore call centre costsAfrica and the Middle East is one of the cheapest regions in the world to run an offshore call centre from based on wage and telephony costs alone, according to new research
>TOGO: First VOIP Call Center in africaThe arrival of Africa’s first VOIP call centre will have an impact that may send ripples around the continent. Firstly it provides a tangible proof that Africa has the potential to service international markets
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