I know a lot of call center applicants and call center employees will be interested in finding out which callcenter companies will be trailblazing for the next few months or years. It's good to know which ones are so that one gets a better view in prospecting companies to apply to or even companies to stay with. Here's my take:
1. Etelecare - The future looks bright for Etelecare. They just opened their 4th building in Metro Manila. This is always a good signal of how financially stable/capable a company is. Although the money to put up the new building was borrowed. It is still a good sign because being approved to borrow millions of dollars means the companies credit standing is very good. It also means that the creditors have concluded that the company is will be able to pay. The second good news about Etelecare is, they continually get major clients. I got in touch with an old friend from there and he says that they recently got a Sprint Telecoms account and they are in the process of training the pioneers which will be deployed in their Shaw Blvd. building. The third good news about Etelecare is they are riding the valued-added outsourcing bandwagon much like the Indians are doing. They recently got a contract to do complex technical support for an Enterprise software company. And will also probably be housed in the same building.
2. HSBC - Another company in the works of opening another site in Metro Manila, specifically Commonwealth avenue Q.C. It is a no brainer to figure out why HSBC is very financially stable. With very good performance of its off-shoring accounts here, the HSBC Gods have decided to shift more of it's departments here. Ergo, the second stand-alone building which should be completed and ready for occupancy around early next year. The pay is not too shabby too. Recently, a lot of managers on all levels got a market adjustment on their salaries. You won't see a lot of TL's and managers resigning from HSBC because they pay very well.
3. Sykes - another call center company that expanded its operations in Manila by leasing building space in Quezon Avenue. Sykes has been a pillar of strength since day one of callcenters in the Philippines. Built on "solid ground", Sykes can definitely but quietly keep up with any callcenter out there.
These are only three of probably a handfull of outsourcing companies that are doing very well. Outsourcing analysts says the Philippines will be the next hub of Customer Service and a lot of that business will be moving here in the next couple of years. The only question is who wins most of those contracts.
For all of you, now that you have the information... use it!
1 comments here!:
what abt ibm daksh? does that have a good reputation, in terms of culture and compensation?
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