Yup that's right... Contrary to "popular" belief of "non call center people," this job is not all talking in English, using your mouth and neutral accent. It takes skills & hard work to stay in this business. Nowadays, call center companies are not just looking for language proficiency. The edge of successful applicants is how they think well in crunch-time or decision-making situations. You ask somebody who just gone through an interview what were the questions like, I'm 100% sure they have been asked some serious questions like how do you sell something to a person who has everything or how do you deal with somebody irate or how many batteries do you think are used in the Philippines for a whole year.
These are samples of questions you will be asked if you are lucky enough to be scheduled for an interview. These are the questions call center recruiters are asking to gauge your thought-processing skills which need to be relatively quick considering you are dealing with real life situations here. Majority of call center companies are now saying English proficiency is not enough these days. They need people who can adapt to situations very well, wisely respond with empathy and are critical thinkers. Just read this recent news from TMC.net
It says that yes the industry is growing at a rapid pace yet call center companies are having a hard time looking for qualified applicants not because language skills are poor but because people applying does not possess the thought-processing abilities needed for this type of work.
Honestly and personally, I think all callcenter practitioners are above average smart and hvrd working. They deserve to get paid higher because they are such. So to those who hav en't tried working in a call center yet because for some ignorant reason that they just hate the type of work we do, don't look down on us... Sooner or later you will find yourself thinking about applying with us. I'm pretty sure we will see you there. LOL
2 comments here!:
AMEN! - jersey1210
Bad impression and the news created leave elders think callcenter work is no brainer. But I don't think so.
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