Outsourced customer care business process outsourcing (BPO) firm Sitel has partnered with the University of Cordilleras (UC) in Baguio City for the country's first curriculum-integrated call center training. "We are very happy that Sitel has chosen the university as a partner in this very noble endeavor," said UC President Jaime Buzar.
Sitel said that this is the first time a BPO company has partnered with an established university in making a call center course part of the school curriculum. With this program, students aspiring to pursue a career in the BPO industry may now participate in call center training as part of their regular course requirements.
Sitel started out with only 35 seats in Baguio three years ago. "This event lays the foundation for the same type of agreement to extend beyond Sitel and the University of Cordilleras," said Sitel Baguio Site Director Rod Spires. "It is a milestone in the understanding between the private sector and the academe of a need to modify or adjust the curriculum to better prepare the student bodies to be successful in a specific industry," he said, adding that this endeavor will have far-reaching implications for Baguio's economy. Students no longer have to migrate to Metro Manila in order to avail of better career opportunities. The establishment of companies such as Sitel also contributes to the summer capital's thriving commercial community.
For Sitel, the alliance with UC is a step towards its ultimate goal of creating a strong industry with a legacy of sustainable growth. "We believe that it is in working together that we can achieve our vision of a more robust industry where the interests of each individual player are aligned with those of the whole group," said Sitel Philippines President Dan Reyes. "When we accomplish this, we commit to progress as a coherent unit, guaranteeing the satisfaction of all involved," he added.
4 comments here!:
Hola!
You are very beautiful!
this is some good news for the people there in baguio especially for the cordillerans or igorots like me, I like to think that call centers want to invest in baguio not just because they can save up by paying less to their workers but because cordillerans are so far one of the best english speakers in the country specially in terms of their accent...
Oh my God! How stupid of them to partner with UC. They could've at least went for other schools. I myself am a UC BSN student but even I find their school unorganized, unsystematic, and uncoordinated with their affiliations. Don't make me laugh! It would be better to train at other schools outside of Baguio than study there.
One of the most common mistake people made when they apply as a call center agent in any BPO world, is that they don't train themselves to get the job that they wanted, training is very important, enhancing your English speaking skills, listening and more are all important if you want to compete in the world of call centers.
Thanks
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