In mid-2008, Teletech will be opening a new directory assistance account that will serve Kiwi Customers. This early SITEL's call center operations management has announced that their Yellow Pages account will be shutting down because of the client's decision to award the oursourcing contract to call center rival Teletech in the Philippines.
Sad news for Palmerston North residents in New Zealand but great news for Filipino call center agents in the Philippines looking for a day-shift job. Since it is still very early, no other news can been dug from this story but my best guess is the account will be located in the newest call center site teletech is developing in Sucat Paranaque. It would likely be a 24/7 operations but with the bulk of the shifts in the morning as New Zealand and the Philippines have very little time difference.
To get more updated and follow up news about the latest call centers in the Philippines:
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