I've recently read a news headline quoting President PGMA discussing how she thinks BPO will offset the increasing gas and commodities' prices but I can't help but wonder, is that all the Philippines is right now? Is BPO the only thing keeping the Philippine economy afloat?
Maybe we, especially our leaders, are depending too much on the BPO industry to save the economy. Unwisely so. The BPO, with all its great promise and good things that our country has reaped for mildly sustaining it, is not forever going to be a sunshine industry of the country. Remember, the biggest reasons why BPO companies come hear are the relative relatively cheap labor, decent infrastructure, pool of qualified individuals and government incentives. Our money is relatively the same value with the Indian Rupee and India is definitely way ahead of the Philippines in terms of manpower pool. With these reasons alone, I don't think these BPO companies will ever have trouble moving to OR back to India.
And then there's China. With all the advantages that the Philippines has kept steady in order to attract foreign BPO investors, China can match it and even present itself as a way better low cost destination for BPO in the near future. Other countries are, in fact, building themselves up to get a piece of the BPO pie, even in Africa.
In conclusion, I think it is way wrong to totally depend on BPO alone. Our leaders should not make it as a flagship industry where we brand ourselves as a top BPO destination and make our country's living out of it. Sooner or later, some other country will rise up and "take our candies." We should instead be promoting and throwing more government support towards industries that are already inherent to our country. Agriculture and Tourism will provide more jobs and sustain our economy longer because it is not dependent on the factors that affect BPO. In my opinion, the people leading us are just looking at the wrong direction towards sustainability.
8 comments here!:
Totally agree with you my friend. The government is wrong on depending on the BPO companies. Let's face it. One day BPO's in the Philippines will only be a handful
Here's a nice and relevant comment by a reader that went by the name of Thomas and it goes:
"As of this moment, the government found refuge on BPO Industry. It's presence here in the Philippines is quite obvious and it is occupying the center stage of the business game. On some point, I agree with how the government perceive the benefits of BPO Industry and it would somehow lessen our burden with high price commodities. For me, it is ok to depend on BPO Industry but not totally depend on it. We can have it as one of the top industry but the government should not stop looking for more ways on how to improve or economic status."
Very nice take on the topic Thomas. Thank you. However, I had to remove your actual comment posted because it seems you posted too many links that made the comment spammy. Sorry.
I checked out your blog and it seems that you're into SEO. I'm also acquainted with SEO and it was a dead ringer to me that your comment had an ulterior motive and needed to get deleted.
However relevant your comment was, your manner of spammy SEO delivery merits a thumbs down. Maybe you should work on and study more backlink building techniques that don't get too much attention.
Thanks anyways.
Hi there,I know you're busy but I would like to take this chance to ask for your help,I would like to start a career,which is blogging. And I think you are the best person to inquire about this things. I hope you'll guide me on how to get me started. I would really appreciate it if you'll grant me my request,I wanted to earn money so that I could have money to persue my dreams,to finish a degree and to have money to pay rent if ever I decide to move out our house because I'm currently residing here in Laguna. I used to work in a call center in Ortigas. I hope you'll grant my request :( Thank you in advance. Btw,I'm Eric,24,from San Pablo City Laguna. Here's my ym id enzobaby17 & my # is 09179158268. Thank you in advance.
HI!!!! im currently working in teletech to tell you the truth its sucks to be a teletech employee. Im with dell account and all of the sudden they will move you to a diff account w/o informing you and they dont have an appraisal so there's no way for you to get some additional sallary even though youve already stayed for 10 years they will still give your basic salary since from day one
I read about this at cafebpo.com and I guess it makes sense now.
Is Microsoft also buying out cafebpo.com the social networking site? The rumors say that it is true and they are in the evaluation stage right now.
Cafebpo.com has about 3 lakh BPO employees as members and it makes sense for Microsoft too.
Neha Singh
Great insights! You were concise and direct to the point.
Due to the recent global economic crisis, the BPO industry has continually grown and thrived into one of the most successful businesses today as a respond to the high demands of low productivity cost but of good quality service.This goes to prove that the industry is here to stay for a longer time. However, Philippine government should not be too relaxed as too totally depend the nation's economy on BPO. Yes it is right to take advantage of the situation but its always better to be fully prepared on the possible decline of the industry.
hi to the author,
im currently connected in a call center too here in the philippines..a small call center that only caters small and midsize businessmen..
though i dont work as an agent..i work with the admin/ hr department..i observed the turn over the agent is so fast..im just new to this industry..and i dont have the strong background in it..
as a MBA student at the same time..i wanted to make a study further about employee or call center employee retention..and as i read your article it open and enlighten my mind in how to do it..but somehow its kind hard one..how i wish i can ask your help if u dont mind..
but thank you again for your article.
to Anonymous, please email me directly bout specific questions about agent retention you may have. We can exchange thoughts through correspondence. If you left your email addy here I would have emailed you directly... :)
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