Thousands of us call center peeps have been working our behinds off for almost everyday or should I say every night?) and it does seem like there's really no difference between days and even sometimes you couldn't even tell what day it is anymore. There is. Let me cite you a few examples that will tell you if you're gonna have the "time of your life" tonight and it might well be the perfect day to feel sick and go absent. LOL. Of course, this is only for fun and I don't encourage people feigning sickness to avoid work. Some of you may even know a few of these already.
1. Based on experience and workforce trending, our Thursday and Fridays here are the busiest. Number of calls are peaking and you should notice that almost everybody in your team is scheduled to work those days. This observation is almost a fact of life and with almost every other industry. Don't expect you can go on a leave on these days.
2. If come to work, sit down and the calls are already coming out of your wazoo, it's going to be a long day even on weekends.
3. If you work dayshift call center here for a U.S. time zone account, be happy its probably going to be one of your perks. Trust me.
4. For me the perfect shift to have is something that starts early evening here because calls aren't qeueing much, you get enough calls mid-shift and relax slightly by the end. That is if you've got a normal inbound account. If you have a predictive dialing outbound account, forget it!
5. Generally, most calls ramp up during the -ber months because a huge amount of transactions are completed during holiday season. Don't expect you'll get a fair chance to go on leave during these times.
So there. Call center newbies, learn these. Vets, you probably know these already.
2 comments here!:
what a coincidence! i just signed a conforme stating we should'nt take leaves a day before a coming holiday. Guess the company found out its what most employees commonly do, resulting to a lot of empty stations. a coincidence too about getting a busy day, because this being the "ber" months (depending on the account) the calls could either be fewer or more than usual.
Thats true to take leave from call center high pressurize job need to have excuse like: ill or sick and specially in holiday season but call centers management over smart than us and keep special perks in holidays seasons to avoid absence in operation floor and I do remembered my carrier last company Vcare call center to have special perks and I did avoid many absence because of nice perks and if dont to switch back to my home town, would still with them.
Thanks
Shailendra
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