Call Center Blogger

Rated in Top100 Outsourcing blogs by oDesk outsourcing network for 2009. Has been publishing insightful BPO information for Filipinos since 2007.

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EXL Philippines Call Center and BPO

I read about a new Indian-owned BPO establishing in the Philippines today at techgoss.com. It seems they've already finished their open house last week and are currently hiring for associate positions first. They haven't been publishing yet in Jobstreet. I've checked out EXL Service Philippines company profile and they have posted a single darn job opening online.

Based on a popular Pinoy call center forum thread, they are actually encouraging interested applicants to apply at their recruitment office at Makati. Their address is listed below. You can also check out their Jobstreet profile and the EXL Service website to find out more. From what I've read it looks like they have a cool and snazzy building there near Mall of Asia Pasay at the E-com center building.

EXL SERVICE
37/F LKG Tower Ayala Avenue, Makati City
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Call Center Blog Redesigned Again!

Hello readers! How do you like my new blog design? I've been aching for a fresh new look for some time now but I guess I was a little too lazy to get a new one. Partly also because I haven't really found a cool new one. By chance, I found a cool WordPress theme template from a cool designer who was kind enough to provide his well-thought creations for free.

I've always wanted a WordPress-look blog since I started. I even played around with the actual free WordPress template but I got turned-off by the intricacies of the whole deal. The back-end was a little too complicated to figure out. I like simple and easy blogging. I also like the fact that my previous modified blogger template was versatile enough for me to move stuff around my blog. That's the reason I stuck with my old design.

This new WP-theme blog design, however, was the answer for all my needs. It had this new cool wide professional looking design I've been looking for. It has light colors for easy reading. The style gets rid of a lot of clutter plus it allows me to put more stuff on it because of its width. In the end, simplicity and versatility is what convinced me to part ways with my old design and say hello to this! If you're a blogger yourself, check out eblogtemplates.com. They've got some of the coolest blogger designs you'll find both useful and attractive. This one, by the way, is one of the most downloaded templates at eblogtemplates.com. Thanks to the author!

But nuff about what I think. I want to find out what you think about this new blog design. Leave a comment please! Thanks.

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Singapore Call Center Work

For sometime now, I've dismissed this idea of working for call centers in the first world country of Singapore. I've already heard stories. I've seen ads in the newspapers. I've heard news about friends of friends already working in Singapore as call center employees.

For one thing, I just thought it was a scam. One needed a work permit to even apply for a call center job in Singapore. This I found true at most job posting in Jobstreet Singapore.

Secondly, Singapore's high standard of living will suck most of your earning in that place no matter how high your salary offer was. Essentially negating the lure of earning big money because the cost of living is much too high.

Today, I chatted with an old call center batch mate. We never really were close but we knew each other enough to entice me to connect with him even if it was just to say hi and ask him how he was. To my surprise, he says he is now working at HSBC call center in Singapore! We parted ways 5 years ago. He worked for the HSBC Alabang and eventually got promoted to Asst. Manager for Operations. He says last year he says he tried his luck and joined friends at applying at EDI staff builders the recruitment agency for a call center post in Singapore and was lucky enough to one of the few who passed the screening and eventually got a job offer. I forgot to ask what position he got accepted for but I'm fairly sure he is working as an agent at HSBC Singapore. I guess he bit the big salary offer and sacrificed his TL post at HSBC Alabang for a chance to work there. He's only been there for 6 months now and he says life is good.

Though I might not have agreed with his decision. It's his life to make. For me, The sacrifice of being away from your family and the high standard of living negates the lure of working for another call center outside the country. But then again, money talks. Maybe for the right price I would. Maybe for a salary of 100,000 pesos per month I would think about it. LOL

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Call Center Funnies: Bad English Skills

You've probably heard this girl on TV or online. She's really something. I thought Melanie Marquez was the bomb when it comes to English but I guess this new 17-year old college student from UE takes wrong grammar, wrong pronunciation and wrong subject verb agreement to a whole new level.

Let's just say it would be a call center recruiter's nightmare to hear this poor lass talk if ever she gets enough guts to explore a career in BPO. LOL

Sorry to be mean but I really hate seeing this on national TV. Good thing the ever eloquent Ms. Janina San Miguel only won Binibining Pilipinas - World and not the Universe title. If she did, then patayan na! LOL


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Call Center Rejection Letter

To my dear Operations Manager,

Thank you for sending me a response letter yesterday. After careful consideration, I regret to inform you that I am unable to accept your refusal letter to offer me a team leader position in your account.

Last year, I have been particularly fortunate in receiving an unusually large number of rejection letters from different departments. With such varied and promising field of candidates, needless to say I am unable to accept all refusals at this time.

Despite your outstanding qualifications and record of rejecting applicants, I find your rejection does not fit my needs at this time. Therefore, I will assume the position of team leader in your department effective tomorrow. I hope to see you on the floor or in one of your meeting soon.

All the best in rejecting other applicants.

Sincerely,

Me

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Finally Got Paid By Google Adsense!

Yes! At long last, I finally got the moolah! I checked my Google Adsense payment history and found out the my payment has been issued last February 29. Usually, Google mails a check payment to the publishers but good thing I opted for the Western Union Quick Cash Payment Method. I took down my Western Union payment details like the sender information and the MTCN number for the payment. I went to my usual Western Union Pick-up branch and got hooked with my $111.71! I had it converted to pesos in Western Union of course. It was a sweet deal that I got the money through Western Union because I didn't have to wait for another 2 weeks for the check payment to arrive.

I strongly advise those who also publish Google Ads to choose Western Union Quick Cash payment method so you can forgo the long wait to get paid. Check out my payment screenshot!
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Withdraw Mondays & Tuesdays Only

For those who make a little living online and get paid through Paypal like me, if you want your money to appear on your bank account sooner than the standard 5-7 business days like what Paypal says, withdraw money only on Mondays and Tuesdays.

This is an observation I made after a few withdrawals from Paypal. Everytime I withdraw money on Mondays, it gets cleared the same day and the withdrawn money appears on my Unionbank EON card account Wednesday in about the same time. It takes the same time if you make a withdrawal on Tuesdays. The money will get to your bank account Thursdays.

Make a withdrawal on Wednesday but don't expect it till Monday next week. Such was the mistake I made the last time. I made a withdrawal last Wednesday morning expecting the money Friday morning but no dice. Oh well, that's just life. Good thing I've got other sources of income. LOL

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