Survey question: Which is the worst call center in the Philippines?Voting tally: 33 readers voted on this survey
West Contact - 7 votes
Sutherland -9 votes
Teletech -11 votes
None of the above - 11 votes
Yesterday, was the end of theover-a-monthlong call center survey I started and I found some interesting observations with it. First let me thank all of those who participated. The feedback the survey got will definitely inspire more survey in the near future. It was amusing to find people giving their honest opinions about their selected thumb's-down. We also got some flaming from a couple of people who were upset that their call center was included. I'd have to say this was the more amusing part. A couple of readers even found this blog as a venue to argue about someone or something. You can read about all the funny call center comments here.
My observations:
1. It looks like Teletech seems to get the same amount of votes as with the rest of the other call centers not included in the list. No one really gave a specific comment about what's not-so-good about Teletech so please leave a comment here on if you've been from Teletech or much better if you're currently working for them so people can get an updated observation.
2. The rest of the choices aren't too far away either. West gets 7 and Sutherland 9 which I think shows that we've made the correct choice of listing these in the call center survey. I drew these choices based on the observed feedback from one of the more popular Filipino forums online.
3. It was a good thing there was a good sould that provided positive feedback for West Contact Services. I just wished all rest could have provided some good points as well.
Lesson learned: We should all remember that like humans, call centers intrinsically good-natured. No company should be in business just to dupe their employees or customers. Most importantly and take it from me, sticking with your company for longer than you should would always be better. Unless they want you out ofcourse. :D
