Whoah! It's been almost a month since I wrote something. Wow! Has it been that long? Anyways, I've been busy here and there with almost little "me" time left. Busy, busy busy...
I've been thinking about what to write for the past few days and this U.S. economic problem got my attention recently because I've learned that the Americans' money problems has reached our shores and the BPO industry in particular. Tell you about it later.
Unlike common misconception about us "call center people" that we are oblivious to our surroundings and we don't know and care about what goes on with the world, I'm particularly keen on economic news because it helps me analyze the conditions, climate and future of our industry here. It helps me understand the "whole picture" and everything that might affect my job in one way or another. It's on of the traits a manager needs to acquire to get ahead.
Recently, I've heard that problems with the Wachovia Bank in the U.S. has somewhat affected Wachovia call center's operations here in Alabang, Philippines. A good source from one of the recruitment firms tells me Wachovia has temporarily stopped hiring people because the company is actually losing clients/accounts recently. Or was it Genpact? In any case, these are things that I'm particularly concerned about.
In the coming months when we usually see a number of call centers ramping in the past years, things are definitely going to be different. Don't expect the same conditions primarily because most companies in the U.S. are expecting low sales during the holidays. Majority of people in the U.S. will be spending less due to economic and money worries. Less sales mean less calls, less calls mean less people are needed on the phones.
I'm going to throw back a question to you now. Has your call center company seen the bad effects of the economic crisis in the U.S.? Kindly share and leave a comment! Thanks.
I've been thinking about what to write for the past few days and this U.S. economic problem got my attention recently because I've learned that the Americans' money problems has reached our shores and the BPO industry in particular. Tell you about it later.
Unlike common misconception about us "call center people" that we are oblivious to our surroundings and we don't know and care about what goes on with the world, I'm particularly keen on economic news because it helps me analyze the conditions, climate and future of our industry here. It helps me understand the "whole picture" and everything that might affect my job in one way or another. It's on of the traits a manager needs to acquire to get ahead.
Recently, I've heard that problems with the Wachovia Bank in the U.S. has somewhat affected Wachovia call center's operations here in Alabang, Philippines. A good source from one of the recruitment firms tells me Wachovia has temporarily stopped hiring people because the company is actually losing clients/accounts recently. Or was it Genpact? In any case, these are things that I'm particularly concerned about.
In the coming months when we usually see a number of call centers ramping in the past years, things are definitely going to be different. Don't expect the same conditions primarily because most companies in the U.S. are expecting low sales during the holidays. Majority of people in the U.S. will be spending less due to economic and money worries. Less sales mean less calls, less calls mean less people are needed on the phones.I'm going to throw back a question to you now. Has your call center company seen the bad effects of the economic crisis in the U.S.? Kindly share and leave a comment! Thanks.
