Based on personal observations, call center salaries have been skyrocketing in the Philippines. Fueled by competition amongst call center companies themselves as they try to attract as much applicants as possible, entry-level salaries can go as high as 30,000K including bonuses for high skilled-agent requirements and as meager as 12,000 for those typical run-of-the-mill customer service work. We won't be including sales agents salaries because theirs can fluctuate on a regular basis depending on their performance.
According to jobstreet.com's salary reporting tool, a candidate without call center experience normally gets an average of 12,000K. Those with experience between 1-4 years gets 16,000 average. A call center agent with over 5 years experience averages 19,000 pesos. However, these figures were obtained from employers based on their job offers.
With this somewhat call center competition on going to get the best talent possible, the survey question for today is: As a call center agent, how much money would you consider to be a fair call center agent starting salary? Some of you may already have call center experience so in order to get a baseline and for the benefit of people who don't have a clue how much would be a good starting pay, please answer the survey located on the sidebar here as if you are a fresher or in other words a newbie in the call center industry. Please be as realistic as possible as well.
We are also encouraging you to tell us how much you think you should be getting at your current level. Feel free to write your comments below. The objective of this call center agent salary poll is to gather an employee consensus on salaries instead of employers dictating the prevailing figures.
Update December 2, 2009: This poll is now closed. Thank you to all those who participated! :)
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6 comments here!:
baguhan - 15-a6 kiaw gross
Me with almost 2 years exp. - priceless!lol 17-18k
I think its a relevant problem naman talaga pero the solution should come from the companies themselves. mahirap yung they recognize the problem but their members kanya-kanya sa pabongahan ng JO's ngayon.
Its a fact of life na talagang pupunta ang mga tao kung saan talaga mataas ang sweldo like working abroad.
May benchmarking nga sila pero wala naman silbi
Outdated na yung salary report ng Jobstreet for like 3 years it hasn't changed! :)
Looking back when call centers were starting and the big names then were Sykes, ETel, and CVG. They were the ones offering good packages even for agents.
Salaries nowadays look the same and the call center center organization has the guts to ask the Phil government to exclude the industry from paying special holiday pay to their employees.
I've worked for E-tel, Tech Support starting basic salary 13K+3K allowance okay na din great people great company. Very helpful specially nung nagka Ondoy. Nagprovide pa ng condo where agents and their family can stay at. But Stream made it...very unlikeable.. I'm now at Siemens, mukhang okay naman 23K ang basic and I've just been in the industry for 1.5years.
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