The service cloud platform provides the ultimate convenience in customer management for all parties involved: the company, the call center, call center agent users and ofcourse the customer. For the agents, it is a one window call center tool that automates everything from answering the incoming call, pulling up customer information, searching solutions database and identifying opportunities within the call. For the call center management, it streamlines call processes and enhances customer experience. For the client company, it facilitates collaborative connection with their customers across all possible mediums; customer self-service and the social web.The video below simplifies and enlightens us all on how this call center cloud computing technology will imminently be the wave of the future for call centers in the Philippines.
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3 comments here!:
Ay nako! Mangangarap na lang kame! We have to alt-tab between at least 3 windows within a call para lang matapos. Bad trip pa kung irate. Hmp!
Really cool apps but I wonder how they got past Facebook's privacy protection schemes. Isn't it that they've been toughening on this particular issue this year?
I wonder how folks would react if they found out companies have been virtually spying on their conversations which are supposedly "private".
cloud computing is where it is at! Soon harddrives will be absolete.
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