The Best and Worst Call Centers In the Philippines

Find out which call centers rank best and worst based on employee feedback from the most active call center forum in the Philippines.This observation is purely based on opinions expressed by active members who have first hand experience with call centers mentioned and do not reflect how these companies operate.

Pinoyexchange.com, through the years has enjoyed massive following and participation from call center agents and even prospective call center applicants. Many people visit the forum to get feedback about job openings, call center experiences, call center salaries and such. Simply put, it is one of the most popular meeting places for everyone in the industry. Even call center managers have come to monitor threads concerning their call centers to gain feedback both popular or alarming. It is probably a place that can make or break PR for call centers in the Philippines.

For the past few years, I have also monitored the exchanges in this forum in order to gauge how much appeal do certain call centers have from within their ranks and also from call center applicants. In this light, I have come to observe which are the best and worst in the country.

The worst call center in the Philippines

1. Firstsource - this company is very notorious among forum participants. Their first thread created in the forum was eventually deleted by the admins because it was riddled with atrocious feedback from Firstsource employees themselves ranging from call center mismanagement, serious work ethics problems down to illicit officer relationships. Many have stayed clear away from Firstsource because of these. However, many are also hoping that things have changed in the past year and are now looking for positive feedback.

2. West Contact Services - is probably an all-time "favorite' amongst forum participants because its lack of hiring process organization, laughable company perks and some bad management feedback. According to participants, West Contact Services experiences one of the highest attrition rates for call centers in the country.

3. One Global Contact Center - another notorious employer according to avid forum members for their unfair business practices concerning wages, clusterf*cked processes and unprofessional officer conducts. The original thread for this call center company was deleted for overwhelmingly bad feedback. The present thread for this call center now is riddled with one warning after another from forum members not to even consider this company.

The best call center in the Philippines

1. Convergys - seems has decent good following and loyalty from present workers and even from former employees. Most feedback rings of good management and pride of their culture. Some ex-employees have even regretted leaving Convergys.

2. Etelecare - The former Etelecare (now Stream Global Services) is also well-loved by people who had first hand experience working for them. Good structured organization, rewarding performance incentives and excellent culture puts Etelecare in the same mold of Convergys. It is, however, saddening for some employees that Etelecare has been recently bought out and they are worried that the culture they've tried to preserve may soon die along with the buyout.

3. IBM-Daksh - is well-admired by its employees for its strong processes that support career growth for employees. Run by Indian executives who are big in processes IBM-Daksh provides above average compensation and bonuses to performing employees. You won't find much forum participants blasting IBM-Daksh for negligent, unfair or worrisome business practices.

The silent-type call center companies

WiPro, WNS and VCustomer - these are relatively new call center companies in the Philippines which haven't caught much attention among call center agents. It's either they've prevented employees from providing honest feedback through 3rd party channels or most employees have really come to love these three that they don't bother telling the world about it. Incidentally, these are major Indian BPO's and 2 among the three have topped recent employee satisfaction surveys in India.

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