Success For The ACCAP Press Conference!

Congratulations to the Association of Call Center & BPO Agents of the Philippines (ACCAP)for its successful launch in today's press conference. Attended by major newspapers, radio and TV station personnel, ACCAP leaders have laid out their legislative plans once elected. This includes the creation of a call center agent retirement fund and an administrative body that shall address all foreseeable needs of BPO employees in the Philippines. Taken from their accap.ph website, here's the full legislative platform this call center agent part-list stands for:

1. ACCAP will file legislation that will improve the agents’ welfare and its industry’s growth
2. ACCAP will embody the hopes and aspirations of the agents, being the voice of the BPO workforce, especially on issues that affect quality of their lives, employment protection and industry growth

3. ACCAP will advocate a retirement fund similar to a 401k that will ensure better financial future and comfortable retirement for all BPO workers

4. ACCAP will conduct regular forums and consultations with its members to stay in tune with their issues and concerns regarding policy-making and legislative suggestions

5. ACCAP will advocate affordable housing for BPO workers to ensure a stable future for their families

6. ACCAP will endorse education bills that will improve acceptance rates of call center agent applicant and bring about increased growth in the industry (education will focus on improving communication skills and English proficiency of students and teachers)

7. ACCAP shall lobby for an education curriculum that will offer students to specialize in customer management and business process outsourcing management

8. ACCAP will exercise full transparency and regular self-audit of legislative funding privileges and publish its reports on its website viewable to the public

9. ACCAP will support legislation that will lower annual attrition of call center and BPO agents, as well as improve remunerations (special incentives and holidays) and other benefits

10. To advocate a government administrative body that will address all concerns of every BPO workers in the Philippines. This administrative body, which is similar to the Overseas Workers Welfare Administration (OWWA) shall function as an umbrella agency that will address the following concerns:

* Provide pre-employment audit of BPO workers contracts to ensure their company’s compliance with existing Philippine labor policies
* Provide pre-employment seminars that will ensure BPO workers’ awareness of their rights under Philippine labor laws
* Provide free call center training and employment assistance to aspiring callcenter/ BPO workers
* Extend financial assistance and temporary shelter to its constituents in events of dire financial trouble, work displacement and emergency situations
* Extend health care assistance through their HMO coverage
* Provide a 24/7 helpline for all conceivable concerns of BPO workers
* Provide free legal assistance especially for labor cases
* Offer a cooperative that will promote better financial future and free the agents from credit card debt (should also address financial needs of BPO workers in terms of providing good education for their families and improvement in their quality of life)
* Provide assistance in availing government mandated benefits such as Pag-Ibig, Philhealth and SSS
* Provide assistance for its constituents in exploring alternative avenues of financial freedom

If you guys are still wondering who are the people behind ACCAP are, check out this youtube video created where call center agent, ACCAP founder and Secretary General Kevin Carreon talks about his Call Center Agent party-list group.

Posted in: Call Center Party List