A common perception of people outside call centers is that employees in this industry only stay because of the money. In recent studies, it has been concluded that beyond the monetary gains, call center agents have looked beyond to other offers a company may offer that addresses their specific needs.
In a report published by gmanews.tv, many BPO employees have preferred to be given more flexible working hours and more paid time-off as incentives to stay within the company. The research study conducted by XMG Global and its chief analyst Laura Vives was quoted saying:
"As health and family related issues are on the rise, most particularly due to work-related stress and working the graveyard shifts, the respondents indicated they are willing to devote more to a company that recognizes and respects their personal needs and life circumstances"
However, this doesn't reflect what BPO companies are driving to get the best employees these days. They are still under the impression that call center agents look forward to receiving "top dollar" for their services. Based on call center forum feedback back I've read, call center agents also seem to be biting into this trend perpetrated by prospecting employers.
I have taken interest on this issue so I am now conducting a new survey where the main question is: If you were made to choose only one option to get, which one would you rather have?
A. The Best Pay
B. More Vacation Leaves
C. Flexible Working Hours
D. Better Benefits (Medical, Educational, Training, Performance Incentives etc)
I'd like to pick your brains and find out the wisdom of our call center masses. The survey is conducted on the right sidebar and I'm encouraging you to vote and indicate your comments if you want to express your opinions further. Thanks! --->
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