Welcome Our Call Center Blogging Team!

Our call center blog, through the years, has been continually evolving to fit the taste and interests of the Philippine call center community. We have also tried our best to create content that would help people in their call center work, finding jobs and featuring informative news. Through our efforts, the blog has gained significant following in many social networks and continues to be the most visited call center blog in the Philippines.

Because this webpage has become more visible online, we have also gained the attention of bloggers in the call center industry who were so kind to offer us their time and effort to write about their call center knowledge, experience and opinions to continue helping our call center friends with their life and work. I have installed their profiles on the right side of this page but please let me formally introduce the first 2 of our contributors below:

Dr. France Jagolina (LinkedIn Profile) is a well-educated BPO operations manager who emailed me to volunteer his words and expertise about the outsourcing industry. We have the same passion of sharing our knowledge to help readers with their work and vision of making the call center industry better for its employees. He is a medical doctor by education but a manager by profession who has fallen in love with the industry and worked his way from the bottom up. He is really an all-around guy who loves writing as well. I was impressed by the first post he wrote here about "Concerns about Agent Quality" and I'm enthusiastically looking forward to reading more of his writing here in the near future. In the meantime, should you be interested in learning more about him, click on his blog's image on the right to read more on his personal blog Kaizen.

Deo Bagadiong (Blogger Profile)is a real call center veteran with a knack for witty statements in his writings. During the first time I visited his personal blog Cow English, it only took me reading only a few words to realize he is really something. A passionate writer who writes from his heart, I admire Deo for his uncanny ability to mix humor and seriousness in his compositions. With 5 years BPO experience tucked under his belt, we can expect him to share his own thoughts and expertise as well as real-life struggles of his call center employee life which I feel most of you can and will relate to. His first post here "Rebound Company" where he shares his experience transitioning from his last employer to his new greener pasture now also impressed me and is surely a composition readers can learn from. We will certainly look forward to seeing him write here in the coming days but in the meantime you may click on his blog's image on the right to to read more of his engaging write-ups.

I envision callcenterblogger.com to one day be a big call center team blog where call center employees can occasionally write to share their knowledge and experiences. Ideally we should have many call center and BPO people sharing their thoughts here so that readers can grasp and appreciate a better understanding of our outsourcing industry. Whether you're a call center agent blogger, a workforce specialist, a QA, team leader or manager, you can help. If you feel you can write and share your efforts and wisdom to our call center-kind, please email me at callcentervet@gmail.com to let me know how you feel you can contribute.

Posted in: call center blog