Advantages of the Cloud: Call Center Software Solutions


It was Leonardo da Vinci who was credited with saying, “Simplicity is the ultimate sophistication” so when choosing a call center platform you have two options; an obsolete premise based set-up or simple cloud based solution. Make a seamless and easy transition to the cloud. Visit:inContact’s cloud based call center software solution lets you worry less about your technology and more on what really drives your business – Your Customer. Discover more at:Cloud based call center software helps contact centers improve the cost and quality of the customer experience through streamlined technology that ultimately benefits customers. Cloud based software is more flexible than premise based, which requires large capital expenditures and ongoing hardware upgrades.Cloud based contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Also, the pay as you go model and integrates with your existing hardware!

13 Comments on "Advantages of the Cloud: Call Center Software Solutions"

  1. Ever wonder how inContact utilizes the cloud? Check out our video that
    explains the advantages of the cloud and our call center software
    solutions.

  2. Ken Woodbury | February 6, 2012 at 10:21 pm |

    This video is great! The message is both understandable and entertaining.

  3. MarketingBanter | February 6, 2012 at 10:23 pm |

    The video does a good job explaining what “cloud” really is in laymens
    terms.

  4. falunnoelle | February 7, 2012 at 1:08 am |

    I love this! Have been sending it all over the place. Makes it so simple.

  5. Heather Hurst | February 7, 2012 at 2:59 pm |

    Great explanation of cloud versus premise.

  6. Yes, on the other hand, it costs more job lose and leave no room for fresh
    grads that strive for entry networking jobs. The downfall here, what if the
    cloud system crash?????? How many companies are affected?? What’s the
    recovery time? and how much is going to cost small businesses? Cloud
    networking is yet another corrupted move for big businesses to crush local
    IT/Networking companies

  7. Yeah, ship off all your confidential data to where you don’t have any idea
    who has access to it or what they will do with it.

  8. Kaitlin Taylor | February 17, 2012 at 9:21 pm |

    I like this video…its EPIC SAUSE!!!

  9. VitaminPROBLOX | February 18, 2012 at 7:23 pm |

    Why did he take away my money?

  10. MissSassClass | February 19, 2012 at 11:31 pm |

    I WANNA DRAW LIKE THAT! T_T

  11. Actually there are several redundancies built in so that won’t happen.
    Regarding your comment about the Cloud wanting to crush local
    businesses…instead of bitching about it, you need to grasp what is
    happening in the free market. I’m sure you’re familiar with Moore’s law
    which says performance will double and costs will be reduced every 18
    months. If you are in IT, you should know this and use it to your
    advantage. Get out of the ice age my friend and join the rest of us…water
    is fine.

  12. James Gammell | January 3, 2014 at 6:03 am |

    Not sure about the cloud and a contact center? This helps provide some understanding.

  13. Many organizations are focused on excellent customer service and for good
    reason.

Comments are closed.