tag:blogger.com,1999:blog-7448279791121677781.post5770809703995106930..comments2009-10-26T02:21:00.537+08:00Call Center Bloggerhttps://profiles.google.com/108809110623151661003noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7448279791121677781.post-10806098004239477192009-10-26T02:12:59.208+08:002009-10-26T02:12:59.208+08:00Fish Philosophy is soooo baduy! Dont eat the BS.Vege Onlyhttp://charthouse.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-25763356026251385712009-10-22T00:05:23.205+08:002009-10-22T00:05:23.205+08:00Hi Mike,<br /><br />No. I did not miss the point with the fourth concept. In fact, choosing your attitude is the loophole of this whole philosophy. As stated with the thought experiment at the end the article, while is possible and superficially looks enticing to teach people to live the Fish! Philosophy, ultimately having that freedom can possibly back fire to the people who are in control. Sure it should be great... But what if employees do choose their attitudes and become &quot;anarchists&quot; in the workplace? Non-adherence to schedules and just basically perform lower than expected for one reason or another? Would it be appropriate for managers to also accept such behaviors since it is the Fish Philosophy? I think they would admire the concept but I highly doubt managers will have the patience to deal with such behaviors. Yes everybody can choose their own attitude to change, but what if not everybody does? It is just too much freedom that is not reciprocal between leaders and employees in the workplace setting which is not realistically and historically democratic.<br /><br />My point towards the end of this article, was it is better to have people goal-oriented rather than focus on how they would deal with everyone else. Being goal-oriented ensures everybody is on the same page rather than dealing with probabilities or the what-ifs.<br /><br />I hope you do realize that this is just a mere opinion on how I feel about the Fish Philosophy based on experience and feedback.Call Center Bloggerhttp://www.blogger.com/profile/10095879387208949622noreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-77565556489458445752009-10-21T23:22:02.556+08:002009-10-21T23:22:02.556+08:00I think you missed the point with Choose Your Attitude. FISH! programs do not mandate that you choose a positive attitude. Such a mandate is contrary to choosing. Rather, FISH! programs remind people that they have the power to choose: Rather than react, respond. We have the power-- and the choice-- to be happy, sad, optimistic, doomsayer. <br /><br />There is a story of Steve Lundin, who helped create FISH! concepts with John Christensen, arriving to work grumpy. The receptionist asked how he was and he said, &quot;grumpy.&quot; The receptionist then (playfully) made an internal annoucement that Steve was grumpy and be forewarned. Steve chose the attitude and, ironically, in choosing and owning it, he quickly made a new choice. Not because his employer mandated his attitude, but because Steve cares about who he is Being as a person and chose to act more consistent with his vision of the person he wants to be.<br /><br />The ability to choose your attitude is a powerful reminder that we can respond (not react) to news. Given bad news, we can be unproductive and problematic, or problem-solving. It&#39;s a matter of choosing.Mike Schechterhttp://www.charthouse.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-76681243917490905222009-10-21T02:19:13.765+08:002009-10-21T02:19:13.765+08:00Wow! Number 1 call center blog in the Phils ha...! Naks naman... :)Olganicshttp://news.oneindia.in/2008/01/03/wipro-establishes-bpo-centre-in-philippines-1199351263.htmlnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-60748294816888957032009-10-21T02:15:28.624+08:002009-10-21T02:15:28.624+08:00How much pay for German-speakers CSR? Where I apply?Anonymousnoreply@blogger.com