<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/'><id>tag:blogger.com,1999:blog-7448279791121677781.post5850322978948363287..comments</id><updated>2010-01-08T08:56:52.700+08:00</updated><title type='text'>Comments on Call Center Blogger: Call Center Operations Manager Interview</title><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://callcenterblogger.com/feeds/5850322978948363287/comments/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/5850322978948363287/comments/default'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/call-center-operations-manager.html'/><author><name>Call Center Blogger</name><uri>http://www.blogger.com/profile/10095879387208949622</uri><email>noreply@blogger.com</email></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>2</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-1245724394482253524</id><published>2010-01-08T06:25:29.567+08:00</published><updated>2010-01-08T06:25:29.567+08:00</updated><title type='text'>My friend works in ePLDT Ventus in Makati and was ...</title><content type='html'>My friend works in ePLDT Ventus in Makati and was relocated somewhere in Mandaluyong, she got previous and recurring issue with HR management, my sister filed maternity leave and to her surprised, SSS denied her maternity leave and the company would like  her to pay for the said leaves taken, the reason why is because the Company did not include her hiring month (APRIL) on her SSS Contribution thus she lacks  1 contribution for her to qualify with maternity leave, issue has been reported to their HR in Makati but she was then advised to consult HR in her new office at Mandaluyong and then advised to go personally to SSS to check the issue wherein fact they know that SSS would not allow her request, first thing here, it should be the company&amp;#39;s responsibility to follow up on such issue and not the employee themselves, 2nd the fault was not from the employee and should be managed effectively by HR management and 3rd no proper feedback has given to my friend Second issue, discrepancies on salary specifically on night differential, this has not been computed correctly and many agents has been filing complaints about this and all they get is just &amp;quot;sorry ma&amp;#39;am we&amp;#39;ll just check on this..&amp;quot; now how can you motivate employee with this kind of HR management, if your HR sucks then that would be a domino effect and can affect your good company. Hope your HR would do something about this. This is the only issue so far with epldt ventus other than that the people are cool!</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/5850322978948363287/comments/default/1245724394482253524'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/5850322978948363287/comments/default/1245724394482253524'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/call-center-operations-manager.html?showComment=1262903129567#c1245724394482253524' title=''/><author><name>Anonymous</name><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/call-center-operations-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-5850322978948363287' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/5850322978948363287' type='text/html'/></entry><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-637053472066088569</id><published>2009-10-26T02:20:28.455+08:00</published><updated>2009-10-26T02:20:28.455+08:00</updated><title type='text'>Kilala ko yan Si Ma'am Chelle bait sobra. From sma...</title><content type='html'>Kilala ko yan Si Ma&amp;#39;am Chelle bait sobra. From smart pre-paid days pa.. heh luvs u mam chelle.</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/5850322978948363287/comments/default/637053472066088569'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/5850322978948363287/comments/default/637053472066088569'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/call-center-operations-manager.html?showComment=1256494828455#c637053472066088569' title=''/><author><name>Alistair</name><uri>http://smartbro.com.ph</uri><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/call-center-operations-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-5850322978948363287' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/5850322978948363287' type='text/html'/></entry></feed>