tag:blogger.com,1999:blog-7448279791121677781.post727399897446938579..comments2009-11-26T11:54:24.094+08:00Call Center Bloggerhttps://profiles.google.com/108809110623151661003noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-7448279791121677781.post-83580835232104666812009-11-26T11:26:53.402+08:002009-11-26T11:26:53.402+08:00nice post ... was reading thru the thread, guess some people don&#39;t see how BPO&#39;s have actually help our country in terms of providing jobs and sustaining the country&#39;s economy. Like what you said there is no such thing as a perfect company nor a perfect job there would always be flaws and you would always find things to complain about ... VTO tsk tsk tsk... not force at all your choice your paycheck hehehe... peace <br /><br />agent on break lolAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-59312702338570048692009-11-12T17:38:20.071+08:002009-11-12T17:38:20.071+08:00there are things that he forgot to place into consideration when he wrote that speech. i had a good work environment and i was aware what kind of daily life i would like once i started working. stressful but funenadhttp://blogosphere.com.phnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-13049333597793536972009-11-10T11:25:13.290+08:002009-11-10T11:25:13.290+08:00@RGC09<br /><br />First of all your employment track record of 6 BPO companies in 5 years tells us that you&#39;ve been call center hopping and you probably ain&#39;t the right employee fit for the job. You&#39;ve been trying to find the perfect company while in fact there is none. Maybe you&#39;re one of those who Mr. Palatino received reports of labor violations?<br /><br />Yes I am of high post in a call center but that doesn&#39;t mean I am naive to situations of people around me. This is your problem you generalize and stereotype me again when you don&#39;t even know me personally. If anything else, call centers offer more than just high salary and good perks, things have improved a lot since when I started. Work demands consequently also increase because of this but our work demands are NO DIFFERENT from work demands of our counterparts in other countries.<br /><br />Your managers won&#39;t allow you to pee because they hate your guts? hmmm... Nice reason. What did you do about it?<br /><br />Like I said your experience is that of a call center hopper who is probably jaded of the experiences he&#39;s had already. While as for myself, if I didn&#39;t have an inkling of care for my employees, I wouldn&#39;t be blogging this, I wouldn&#39;t be challenging the sense of Mr. Palatino&#39;s bill and I wouldn&#39;t give a f*ck about what&#39;s happening on my floor. How sure are you that I&#39;m not all these???? Again, you and the good Congressman share the same tone, you generalize and stereotype people that&#39;s why you can&#39;t make a good judgement. You are already prejudiced with the hand that feeds you.<br /><br />The rest of your comments are just riddled with immaturity so I would just leave it and I won&#39;t justify it. If you have trouble with queueing calls, IR&#39;s, stress and shit... You definitely are better off not working in a call center because we eat call, deal with IR&#39;s and stress being a monkey on our backs constantly. Don&#39;t put yourelf in anymore stress in call center hopping to find the perfect company because it only exists in heaven.:) And you can&#39;t apply there until you&#39;re dead.<br /><br />Voluntary Time Out? - nakakatawa naman nga itong parte na ito eh... Ayoko nga sana banggitin kasi baka sobrang stupid ang provision na ito.<br /><br />Huwag ka na umasa na sa susunod ulit ha... Alam ko tao ka ng magaling Mong Kongresista. :)Call Center Bloggerhttp://www.blogger.com/profile/10095879387208949622noreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-44586178365949405892009-11-10T06:51:35.573+08:002009-11-10T06:51:35.573+08:00RGC09<br /><br />I must say that for the past 5 years working in a BPO/Contact center, the most problems that they have are protection, retention, moral obligations to their employees. A lot of these BPO/Contact Centers never really care about their employees, well say from my past 6 BPO/Contact center exp. 50% falls to that range. Poor employees are not given proper care, in terms of health issues, employee relation issues and more. I say that both of you are right in some ways. Oh, Mr/Ms. Call centar blogger, if I mat ask, what is your position in that BPO/Contact Center? I assume you are not just a mere agent, the reason for this question is very clear. You yourself do not see and experience what we are going through everyday. Yes you may have been an agent once the, but that was before, when everything was still silver and gold to be a call center agent. Not today when things are tough and you ca&#39;t even get up to pee becasue it is queuing or TL&#39;sm, supervisors or OM&#39;s wont allow you because they hated your guts. Very political isn&#39;t it, too bad your infront of your expensive laptop trying to justify it for your own good reasons. Think again, a lot of Filipinos are just quiet and kept thei silence because they need to feed their family. I dare you to really go and ask around, experience the stress and neglect that we get from HR, accounting, rude security personels, lack of sleep area or limited space, &quot;mga walang pakialam na&quot; TL&#39;s , supervisors and OM&#39;s. Kelangan nga talaga ng politiko dito kc ganun din naman sa loob ng BPO/Contact Centers eh, ma&quot;politiko&quot; din. Aminin mo man o hindi, these things do happen. Nagbubulag bulagan at nagbibingihan lang kayo kc mataas na ang positions niyo. And lastly, i disagree na mataas ang offers or sweldo sa ganito to think na mas mabigat at mas mahirap ang dinadanas ng mga counterparts dito compared sa US na $14 per hour sila kahit na sabihin mo pang iba ang cost of living dun, that is not the case. Mas stressed ang mag agents dito. Ilahat mo na nga factors, we work night shift, get more calls, get QA&#39;d, sobrang strict sa rules na wala naman sa US. gets IR&#39;d agad kahit na valid ang reason, napaka inhumane ng treatment sa mga me sakit,lagnat, buntis at me kapansanan. And in additon to this, ang &quot;VTO&quot; - voluntary time out, ba eh nasa labor code? pati ang pre and post shift over time na madals eh ty pa? madame pa...next time na lang po ulit...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-77229569789826149682009-11-09T13:26:17.582+08:002009-11-09T13:26:17.582+08:00Hi anonymous,<br /><br />Yes that&#39;s a great idea! Unfortunately his moves are reactive and not proactive. As we can see in one of the comments made somewhere here from their side, they say that they have been &quot;receiving&quot; many complaints from call center agents about labor code violations. My big question is does his anti-call speech and subsequent bill address any of our concerns? Would copying and paraphrasing provisions of the labor code be enough to ensure companies will not be violating again. <br /><br />The correct proactive actions that should have been in this bill should be provisions how to improve like some I&#39;ve suggested <a href="http://callcenterblogger.com/2009/11/house-bill-no-6921-for-call-center.html" rel="nofollow">in this previous post</a><br /><br />And yes I do agree with you about us checking our facts first before making any statements. It just goes to show that in this particular case, we are WAY ahead of them in terms of maturity.Call Center Bloggerhttp://callcenterblogger.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-69385099847455663742009-11-09T12:33:54.334+08:002009-11-09T12:33:54.334+08:00@z764536<br /><br />Thanks for commenting. And yes I&#39;m back and I hope we get to interact more soon.<br /><br />Yes nakakatawa nga itong situation nya eh... I&#39;ve come across his Congressional profile sa PH Congress website and IMHO parang this is just part of a palabas or something. It looks like mas marami nga palang naka-pending sya na house bills at karamihan eh parang these past few months lang nai-file. Parang nagka-cramming kung baga. Mas marami pang pending house bills kaysa sa actual na laws passed, authored or co-authored.<br /><br />Does this have anything to do with the elections next year? IDK and IDC... As long as hindi barubal ang presentation of call centers and agents at mas mahalaga is dapat may substance ang law proposal nya hindi yung kopya lang.. :(<br /><br />Here&#39;s his Congress profile:<br /><a href="http://www.congress.gov.ph/members/search.php?congress=14&amp;id=palatino-r" rel="nofollow">Kabataan Partylist Congressman Raymond Palatino</a>Call Center Bloggerhttp://www.blogger.com/profile/10095879387208949622noreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-2470978417478720772009-11-09T12:07:02.145+08:002009-11-09T12:07:02.145+08:00Kudos to your dissection of Mr.Palatino&#39;s speech! We in the call center industry know full and well not to open our mouths if we havent properly checked our resources and have concrete data to back up what we will say. Someone should invite the congressman to experience a day in the life of a call center employee so that he can see for himself what we live and experience to provide for ourselves, our families, and ultimately our country. By doing so he will learn how we do business, and maybe along the way also understand the meaning of a call center catch phrase - empathy.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-83268534291832581572009-11-09T11:45:25.084+08:002009-11-09T11:45:25.084+08:00Nice to hear from you again :) <br /><br />The speech has me wondering on what is the main purpose of the politico behind it...<br /><br />Sigh...z764536http://www.blogger.com/profile/02924977226148738579noreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-29395455412079074032009-11-07T21:08:04.278+08:002009-11-07T21:08:04.278+08:00Bravo! <br />I applaud you for standing up for an industry that albeit is not perfect, it is trying to afford qualified Pilipinos with worthwhile gainful employment. Yes there are problems within the industry, as there are in most businesses, but the BPO&#39;s have done more positive good for Pinas and its economy than any other industry, bar none!<br /><br />As for the good Congressman&#39;s biased opinion and lack of factual presentation, one can only ask....why would anyone in public office who is supposedly so Pro-Pinas, wish to demoralize and destroy an entity that has helped families across Pinas elevate their standard of living.<br /><br />thank you for correcting the record, God bless at ingat ka!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-39402214337249152072009-11-06T22:52:54.388+08:002009-11-06T22:52:54.388+08:00@Black Hat<br />That&#39;s fine. I&#39;ve got a back-up online and offline plus I have a mirror site. :)<br /><br />They can shut me down but they can&#39;t shut me up!Call Center Bloggerhttp://callcenterblogger.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-7495107716190685502009-11-06T21:29:37.433+08:002009-11-06T21:29:37.433+08:00Helo po. Paalala lang ma&#39;am kongresista at aktibista po ang kinakalaban nyo. Mag-ingat na lang sa resbak.<br /><br />Mas mabuti pang palitan nyo na ang PW nyo sa lahat ng websites nyo at baka ma-hack kayo. a friendly reminder from your neighborhood blue-hater lolBlack Hathttp://www.bluehatseo.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-77323945683601167002009-11-06T21:08:01.870+08:002009-11-06T21:08:01.870+08:00I have written an article about your cause ma&#39;am...<br /><br />http://www.techgoss.com/Story/278S12-Philippines--Call-Center-blogger-Vs-Congressman.aspx<br /><br />Thanks for the input.1delacruisehttp://www.techgoss.com/Story/278S12-Philippines--Call-Center-blogger-Vs-Congressman.aspxnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-90101140465547466482009-11-06T21:05:12.096+08:002009-11-06T21:05:12.096+08:00Well he has to take hits as he can give them, right? We live in a democratic country where free speech is protected offline and online.<br /><br />Besides, I don&#39;t think I went overboard here. I simply stated facts, made brief research and compared them to what I can read through the speech transcript. The rest is up to him.Call Center Bloggerhttp://callcenterblogger.comnoreply@blogger.comtag:blogger.com,1999:blog-7448279791121677781.post-36079169010809775772009-11-06T21:01:50.143+08:002009-11-06T21:01:50.143+08:00What do you expect from somebody on the left-wing???<br /><br />He&#39;s used to criticizing... the question is can he take criticisms as well?Anonymousnoreply@blogger.com