<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/'><id>tag:blogger.com,1999:blog-7448279791121677781.post8869470209746180236..comments</id><updated>2009-11-03T09:41:01.810+08:00</updated><title type='text'>Comments on Call Center Blogger: What Makes a Good Call Center Manager?</title><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://callcenterblogger.com/feeds/8869470209746180236/comments/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html'/><author><name>Call Center Blogger</name><uri>http://www.blogger.com/profile/10095879387208949622</uri><email>noreply@blogger.com</email></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>4</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-7026678795328547215</id><published>2009-11-02T22:55:08.652+08:00</published><updated>2009-11-02T22:55:08.652+08:00</updated><title type='text'>A good communicator.Someone who can handle problem...</title><content type='html'>A good communicator.Someone who can handle problems with a cool head.</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/7026678795328547215'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/7026678795328547215'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html?showComment=1257173708652#c7026678795328547215' title=''/><author><name>Virtual Office</name><uri>http://www.officefront.co.uk</uri><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-8869470209746180236' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/8869470209746180236' type='text/html'/></entry><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-8743960206173294133</id><published>2009-10-29T12:11:49.054+08:00</published><updated>2009-10-29T12:11:49.054+08:00</updated><title type='text'>One of our current APMs is an undergrad but she's ...</title><content type='html'>One of our current APMs is an undergrad but she&amp;#39;s all the things you&amp;#39;ve mentioned which makes her perfectly fit for a higher role yet our SPM doesn&amp;#39;t recognize that because she doesn&amp;#39;t have that piece of paper called college diploma.</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/8743960206173294133'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/8743960206173294133'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html?showComment=1256789509054#c8743960206173294133' title=''/><author><name>Anonymous</name><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-8869470209746180236' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/8869470209746180236' type='text/html'/></entry><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-954272033780374818</id><published>2009-10-21T02:11:35.357+08:00</published><updated>2009-10-21T02:11:35.357+08:00</updated><title type='text'>You can't the perfect manager. They are often dire...</title><content type='html'>You can&amp;#39;t the perfect manager. They are often directors already. When you do find one, you get to pay a king&amp;#39;s ransom. That&amp;#39;s the reality here now.</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/954272033780374818'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/954272033780374818'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html?showComment=1256062295357#c954272033780374818' title=''/><author><name>Senior CSR</name><uri>http://www.convergys.com/solutions/hr-solutions/index.php</uri><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-8869470209746180236' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/8869470209746180236' type='text/html'/></entry><entry><id>tag:blogger.com,1999:blog-7448279791121677781.post-7084455418487600327</id><published>2009-10-21T02:09:10.166+08:00</published><updated>2009-10-21T02:09:10.166+08:00</updated><title type='text'>Should know how to have fun is important too!</title><content type='html'>Should know how to have fun is important too!</content><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/7084455418487600327'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/7448279791121677781/8869470209746180236/comments/default/7084455418487600327'/><link rel='alternate' type='text/html' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html?showComment=1256062150166#c7084455418487600327' title=''/><author><name>Mouser</name><uri>http://www.ibm.com/services/daksh</uri><email>noreply@blogger.com</email></author><thr:in-reply-to xmlns:thr='http://purl.org/syndication/thread/1.0' href='http://callcenterblogger.com/2009/10/what-makes-good-call-center-manager.html' ref='tag:blogger.com,1999:blog-7448279791121677781.post-8869470209746180236' source='http://www.blogger.com/feeds/7448279791121677781/posts/default/8869470209746180236' type='text/html'/></entry></feed>