Comments on Call Center Blogger: Call Center Agent Retention: The Right Way

Hi Anonymous, Call center's location proximit...

2009-10-17T10:49:04.539+08:00

Hi Anonymous,

Call center's location proximity in the Philippines is a reality organization have to deal with and is an external factor they won't have control over once it sets in. My appeal, however, is for companies to improve on factors they have control over, look introspectively and improve on their hiring system to help them retain good people. Mediocre talents are just that... Mediocre. However, I give kudos to companies who give them a chance as we all want to be equal opportunity employers.

Kidding aside, mediocrity is a different story. One that takes root to a much bigger problem you already mentioned. In my opinion, call centers do a really good job sifting through applicants, getting only the best talent so mediocrity shouldn't even be a factor in call center agent retention.

Thanks for the comment!

The article that was included was a good read but ...

2009-10-16T06:54:57.202+08:00

The article that was included was a good read but the reality is that if call centers are bunched up in one location, finding and making talent stay is difficult. It has been very costly to retain good people especially if our education system is producing mediocre talent. Some call centers spring up in places where no center would dare put up business. I believe this move is a good one since most of those that I ask on why they stay would simply quip "it is near my house". But again, it dosen't last long sad to say

Its easier to keep the people that you have alread...

2009-10-15T03:20:27.840+08:00

Its easier to keep the people that you have already than looking for people to replace them.

Truth be told, many who are not cut out for call c...

2009-10-14T23:31:00.351+08:00

Truth be told, many who are not cut out for call center work still make it through the sifting of HR recruitment processes.